Operations & Program Management Professional

Nima
Larijani

Building operational infrastructure that scales. Supporting federal programs, private-sector growth, and everything in between — with process discipline, executive-level clarity, and a relentless work ethic forged over a decade across ten industries.

10+
Years Professional Experience
$50M+
Federal Portfolio Managed
36+
Task Orders Tracked
10
Industries of Exposure
Scroll

Big picture thinking.
Ground-level execution.

I started working at fifteen years old — and from the beginning, it wasn't just about showing up. It was about taking ownership. Learning that your name follows your work. That accountability isn't something you develop on the job — it's something you either carry with you or you don't. I've carried it since before I had a title for it.

Over more than a decade, I've moved through ten industries — from dry cleaning to federal IT program management — and the common thread connecting all of it is the same: find what's broken, build a system around it, and make sure it holds.

Today I work at the intersection of operations, program management, and executive support — helping organizations create the kind of infrastructure that prevents problems instead of just reacting to them.

I'm at my best as a trusted operational partner to leadership: zooming out to see the system, zooming in to fix what's slowing it down, and building processes that outlast any individual contributor.

  • 🕐
    First-in, last-out work ethic. The standard I hold myself to was set long before any job description asked for it.
  • 🎯
    Solutions-focused. Problems get diagnosed, not just reported. If you make a mistake, look it in the eyes and it will never haunt you again.
  • 🧭
    Composure under pressure. I stay relentlessly positive under challenging circumstances.
  • 🤝
    Trusted Advisor. I translate operational complexity into decisions leadership can act on.
  • 📐
    Operational Architect. I've built operational infrastructure from nothing — at numerous organizations.

Ten industries.
One common thread.

Before my first professional role in 2016, I had already worked across a range of industries — each one sharpening a different skill: customer service, operations, vendor management, logistics, technology. The professional record came later. The foundation was built much earlier.

01
👔
Dry Cleaning
02
🚌
Transportation
03
🛍
Retail
04
🍽
Food & Beverage
05
🔨
Remodeling & Renovation
06
💻
Software
07
Legal
08
🏥
Healthcare Operations
09
🖥
Federal IT Program Management
10
📦
Logistics & Supply Chain

Every industry added a layer. None of it was wasted.

Where I've
built things.

Nov 2024 – Present
Operations Manager
Greater Comfort DME — Tysons Corner, VA
  • Restructured scheduling, milestone tracking, and KPI monitoring across two branch offices, cutting service turnaround time by 25% within the first quarter.
  • Designed and launched an AI-powered ICD-10 diagnostic code verification tool (ChatGPT + Airtable) that reduced claim denials by ~15%, eliminating a recurring revenue leak.
  • Authored a full library of intake-to-billing SOPs and governance artifacts — achieving CMS accreditation and Medicare billing approval where no formal documentation previously existed.
  • Built out the company's Google Workspace infrastructure and SharePoint-equivalent shared repositories, establishing folder architecture, naming conventions, and version control protocols from scratch.
  • Served as department-wide operational coordinator across intake, logistics, and billing teams — directing weekly status reviews, KPI reporting, surfacing risk flags to leadership, and driving accountability across functions.
  • Maintained version-controlled CMS and HIPAA compliance documentation through quarterly guideline updates, ensuring continuous audit readiness across clinical and billing workflows.
Healthcare Operations Process Improvement KPI Reporting Logistics
May 2023 – Oct 2024
Management Analyst
Tenacity Solutions — Bethesda, MD
  • Built a Delivery Solutions Office (PMO) from scratch — designing governance infrastructure, CMMI/ISO compliance artifacts, KPI frameworks, and operating rhythms.
  • Created and maintained the Smartsheet-based compliance tracker mapping evidence to CMMI and ISO standard requirements, enabling the organization to pursue formal certification for the first time.
  • Managed COO calendar and executive scheduling in a dual-capacity role — simultaneously serving as department coordinator and supporting program-level delivery across internal and external stakeholders.
  • Maintained operational continuity through a leadership transition by coordinating cross-functional handoffs across Finance, HR, and Compliance — preventing disruption to ongoing program delivery.
  • Drafted monthly deliverables, risk assessments, and audit documentation surfaced to leadership; served as the department's institutional memory during a period of organizational change.
PMO Governance CMMI / ISO Executive Support
Aug 2022 – May 2023
PMO Manager
MicroHealth LLC — Vienna, VA
  • Provided department-wide coordination across a $50M+ portfolio of 36+ federal health IT contracts — serving multiple project managers simultaneously.
  • Produced weekly KPI dashboards and risk reports consumed by the CEO and executive leadership — synthesizing schedule performance, burn rate, milestone completion, and risk aging into a single authoritative view.
  • Built and governed integrated project schedules and deliverable trackers in Microsoft Project and SharePoint, owning the information architecture behind both systems.
  • Identified and closed a systemic data quality gap in the mPATH reporting platform — designed and enforced a standardized SOP with BPMN flowcharts, reducing reporting inconsistencies prior to each executive PMR.
Federal Contracting Portfolio Management SharePoint $50M Portfolio
Sep 2020 – Sep 2021
Deputy Program Manager
MicroHealth LLC — Vienna, VA
  • Led the HRSA National Hansen's Disease Program EHR implementation from initiation through go-live — coordinating 30+ clinicians and stakeholders across multiple time zones and navigating a vague, ambiguous SOW.
  • Designed a formal Change Control Board and change request log (Microsoft Lists) to prevent scope creep; anchored all scope decisions to contract language and maintained written sign-off from stakeholders.
  • Partnered with ISSO and compliance teams to coordinate ATO documentation and remediation for 300+ NIST controls within schedule constraints.
  • Facilitated monthly status reports and stakeholder meetings for HRSA leadership; applied structured conflict resolution techniques to de-escalate competing priorities without damaging relationships.
EHR Implementation NIST / ATO Stakeholder Management
Feb 2020 – Aug 2022
PMO Analyst
MicroHealth LLC — Tysons Corner, VA
  • Architected a SharePoint-based Knowledge Management Hub — designing folder structure, metadata tagging, permissions governance, and document lifecycle controls for past performance repositories, lessons learned libraries, and deliverable archives.
  • Built Communities of Practice in SharePoint and Teams connecting SMEs across programs, enabling Business Development to pull structured evidence for RFIs and proposals on demand.
  • Maintained program risk registers, milestone trackers, and burn-rate models supporting forecasting, resource planning, and early risk escalation across distributed program teams.
  • Created SOPs and BPMN-based workflow diagrams to standardize PMO processes — reducing onboarding time and strengthening process documentation across a matrixed portfolio.
Knowledge Management Program Coordination SOP Development
Feb 2016 – Feb 2020
Project Coordinator
Armantek — Reston, VA
  • Coordinated sprint and project schedules across developers and business analysts — organizing stand-ups, tracking action items and deadlines, and maintaining status visibility so delivery teams stayed aligned without escalating routine coordination to leadership.
  • Maintained shared documentation, status trackers, and meeting records across multiple concurrent workstreams — establishing early habits of operational discipline, version control, and proactive communication.
  • Developed automated data collection processes that improved operational reporting efficiency and accuracy, supporting decision-making across legal and business development functions.
  • Contributed to 30% year-over-year revenue growth across two consecutive years by aligning product support with business priorities.
Software Project Coordination QA

What I bring
to the table.

📋
Project & Program Management
Integrated scheduling · RAID logs · Change control · Status reporting · Milestone tracking · Portfolio oversight
🔬
Management Analysis
KPI design & reporting · Process gap analysis · BPMN workflows · SOP development · Burn-rate forecasting
🏛
PMO Governance
PMO build-out · CMMI/ISO compliance · Audit readiness · Reporting cadence · Governance frameworks
🤝
Executive Support
C-suite liaison · Leadership briefings · Decision documentation · COO calendar management · Escalation management
Operations Management
Workflow design · Team coordination · Vendor management · Compliance documentation · Supply chain oversight
🗂
Knowledge Management
SharePoint governance · Document lifecycle · Metadata tagging · Communities of practice · Version control

The toolkit.

MS Project SharePoint Jira Confluence Smartsheet Power BI Airtable Deltek / Costpoint Google Suite MS Office Suite MS Outlook MS Teams MS PowerApps Lucidchart Canva Adobe Acrobat Pro ServiceNow Asana ChatGPT Claude Gemini

Credentials &
credentials-in-progress.

George Mason University — Costello College of Business
Master of Science in Management
Arlington, VA · 2019
George Mason University — Schar School of Policy & Government
Bachelor of Science in Public Administration
Fairfax, VA · 2017
Get in Touch

Let's work
together.

Open to operations, program management, and management analysis roles across federal contracting, healthcare, and private-sector environments.